On a broad level, Tally.ERP 9 comprises
This 'two component'
architecture was chosen as this delivers an unparalleled
model of a host of services as below:
(Tally.NET Services Annual Subscription is included in
your Tally.ERP 9 for the first one year. Subsequently
you are advised to subscribe to avail the following
services at a nominal charge of 20% of the then
prevailing product price)
Remote Access Services
Your business data stays with you locally, and is never
stored on Tally.NET servers or on systems accessing that
data via Remote Access.
Integrated Support Services -
Integrated within Tally.ERP 9 and Shoper 9, this new
feature enables the users to report and track their
queries from within the product. You can directly target
the query to your regular Tally Service Provider (or any
other Tally Service Provider, if you are making your
first query) and get responses quickly. These can even
be reported and viewed remotely. You can then use the
reference number to escalate the issue to Tally’s
Customer Centre in case you need to.
Over time, this capability will be extended to cover
your Chartered Accountant or other business associates &
friends using Tally.ERP 9 to broaden the horizon of your
You can also access all the conversations centrally.
This will simplify the process of having a summary view
of the kinds of issues people in your company raise –
which will help you identify gaps of knowledge or other
persistent system issues.
Self-service using Control
The Control Centre enables users to centrally configure
and administer Site/ User belonging to an account. Thus
the Control Centre acts like an interface between the
user and Tally.ERP 9 installed at different sites.
With the Control Centre you save time, travel and
communication costs, manage Tally.ERP 9 installations
efficiently and effectively because it enables you to:
Self-service using Knowledge Base
Tally has compiled a large selection of articles for
users to understand the product and its applications.
Users can access the Knowledge Base and search from
available topics at their convenience.
Software Assurance Services
Get instant product updates and upgrades as and when
Data Synchronisation Services
Now exchange data with ease between two or more Tally
licenses (implemented at different locations)