Request, Receive ResolveSupport from within Tally. ERP 9...!
Integrated within Tally.ERP 9 and Shoper 9 this new feature enables the users to report and track their queries from within the product. You can directly target the query to your regular Tally Service Provider (or any other Tally Service Provider, if you are making your first query) and get responses quickly.
These can even be reported and viewed remotely. You can then use the reference number to escalate the issue to Tally's Customer Centre in case you need to.
Over time, this capability will be extended to cover your Chartered Accountant or other business associates friends using Tally.ERP 9 to broaden the horizon of your support ecosystem.
You can also access all the conversations centrally. This will simplify the process of having a summary view of the kinds of issues people in your company raise - which will help you identify gaps of knowledge or other persistent system issues.